in short: we tried to fix a Lemmy issue that started on 9/13 and is causing or has caused problems with apps for the software. we're aware of basically all of them besides Sync exhibiting some sort of problematic behavior since this issue arose. however: attempting to fix this issue on our side of things did not go well.

i am not qualified to make a formal write-up of the exact mechanism of what went wrong here--and in this case the mechanism isn't really important for your informational purposes, although @Penguincoder@beehaw.org can elaborate as needed--but basically we made a fix that seemed fine in testing and was not fine when actually applied. when it became obvious something was wrong, we tried restoring literally everything but the database. that, unfortunately, did not work, so eventually we just pulled the trigger on restoring from a backup. this has lost at least some posts, but probably no more than 8 hours of them by our estimation.

hopefully this will not happen again, either upstream or on our side of things.

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[–] rozwud 58 points 1 year ago (1 children)

I just want to say that the downtime made me extra sure that I will follow beehaw wherever it goes. I'm definitely more lurky than chatty, but after browsing via other instances, I missed beehaw.

[–] dawt 26 points 1 year ago

Yeah... Other lemmy instances just don't cut it for me. Beehaw definitely has a quality difference.

[–] JCPhoenix 26 points 1 year ago (1 children)

When we moving to another platform again? 🙃

The more I look at Lemmy...the more I think this platform is just not ready for primetime. I suppose that's obvious since its version is still sub 1.0. Idk.

[–] remington 31 points 1 year ago (6 children)

When we moving to another platform again?

Several months from now. We need time to test out about 4-5 different platforms and get feedback from the community.

[–] Scary_le_Poo 3 points 1 year ago (1 children)

I'm hoping that Postmill makes the cut. It looks very easy to work on, but I haven't had the time to set up an instance and poke around. Maybe I'll do that today.

[–] remington 1 points 1 year ago

We'll be testing that one.

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[–] itmightbethew 19 points 1 year ago

I once again very much appreciate the transparency. Sounds like a not fun time. Thanks for doing what you do.

[–] GammaGames 12 points 1 year ago* (last edited 1 year ago)

Thanks for the update, I hope you all can rest for a bit after that!

[–] realChem 9 points 1 year ago (2 children)

Did the fix end up working in the end, or did restoring everything from backups mean that the fix didn't work out either? (I don't use Jerboa or any other lemmy apps, so mainly just curious.)

[–] Penguincoder 11 points 1 year ago

This was the initially issue I was trying to fix; apps not loading. Tracked it down to the timezone handling of lemmy. The 'fix' (upgrading to upstream lemmy code) didn't work, and broke a lot else.

[–] alyaza 11 points 1 year ago* (last edited 1 year ago)

still broken; any changes in app functionality would be from apps patching the issue.

[–] jarfil 8 points 1 year ago

this has lost at least some posts, but probably no more than 8 hours of them by our estimation.

Based on comment history, it would seem more like 2 days... or maybe that's just for comments?

[–] sculd 8 points 1 year ago

Thank you for your hard work.