this post was submitted on 23 Jul 2023
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In a response to a post from the AntiDRM Twitter account, Ubisoft Support has clarified that users who don’t sign in to their account can potentially lose access to Ubisoft games they’ve purchased. The initial post from AntiDRM featured a snippet of an e-mail sent to a user from Ubisoft notifying them that their account had been temporarily suspended due to inactivity and warning that it would be closed permanently in 30 days. Responding to the ominous e-mail, the Ubisoft Support Twitter account stated “We certainly do not want you to lose access to your games or account” and noted that account closure could be avoided by signing in to the account again.

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[–] ono@lemmy.ca 81 points 1 year ago* (last edited 1 year ago) (13 children)

Unless they also refund the price paid for the game, this is theft (or fraud), and should be punished as such.

[–] HiDiddlyDoodlyHo 45 points 1 year ago* (last edited 1 year ago) (2 children)

The problem is that online storefronts all lease (edit: it's actually license) you the games you own until your account is terminated. I miss actually owning media.

[–] ono@lemmy.ca 29 points 1 year ago (1 children)

The problem is that online storefronts all lease you the games

They license them. (A lease would normally have an expiration, and it would be clearly stated, which does not appear to be the case here.)

Accepting money and then refusing to honor the terms of exchange, whether it's an object or a license, is generally called fraud.

I miss actually owning media.

Yeah, I think most of us do.

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[–] NightOwl@lemmy.one 24 points 1 year ago (1 children)

GOG comes close by allowing their users to get an installer if they want a back up.

[–] thejml@lemm.ee 10 points 1 year ago (1 children)

Correct, GoG is completely DRM free and has the ability to download offline installer packages for all your games. There are even a few scripts out there to do it for you.

Some of Steam’s content does as well, but not all and it’s hard to tell.

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[–] Chozo@kbin.social 22 points 1 year ago (2 children)

I agree, this is such a dangerously stupid move by Ubisoft.

I can only hope that this is just a mistake with an intern on their social account misinterpreting the ToS and that this isn't something Ubi plans to enforce. But damn, is it a bad look for them. Which is a shame, because they've been doing some decent work at improving their image as of late, too.

[–] NightOwl@lemmy.one 16 points 1 year ago* (last edited 1 year ago)

Seriously. For pirates once a game is cracked there is zero worries of what will happen to my copy? Somewhere they will be able to retrieve the game even if they don't bother backing it up.

But, paying customers opt not to do that to rely on official channels for downloads and installs. To punish them and reminding them how inferior their copy of the game is in the long term to the cracked copy is a bad move. It'll only take losing their game once to lose faith in the platform and not bother buying again.

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[–] aksdb@feddit.de 41 points 1 year ago (4 children)

Oooh, I would really like to see that challanged in front of a German court after such a deletion happened. There are so many different legal facettes here.

  • Is the deletion maybe necessary due to GDPR? (they have to keep the minimum amount of data)
  • What's with the physical copies / codes that were bought. Should they automatically be freed up for re-use once the account that claimed them is deleted? (That would kinda make sense to me.)
  • What about stricly digitally bought games?
  • How far are their ToS valid in our jurisdiction?

Damn I really hope they do this to the wrong person and rub them the wrong way so they get dragged to court for this.

[–] GeneralRetreat 15 points 1 year ago* (last edited 1 year ago)

Data Protection shouldn't be a relevant issue - at least not in the sense that it forcss them to delete accounts. When you process data under the GDPR, you have to identify a lawful basis.

I assume that transactions through the eStore would be handled under the contract basis, with the hosting of the game in the library forming part of the contractual relationship. That would enable them to maintain an account for as long as the contractual relationship persisted.

That basically means GDPR doesn't force them to close an account, they close an account based on their policies because they choose to. That'll be based on their T&Cs, so things will fundamentally circle back to whether their T&Cs are legitimate and lawful.

It is possible that a data subject could potentially raise a claim for damages under the GDPR, on the grounds that the deletion of their account is a breach of contract that amounts to an availability data breach.

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[–] TheTrueLinuxDev 34 points 1 year ago (1 children)

I knew putting Ubisoft on the blacklist was a good idea a decade ago. Everyone should blacklist them as well, just let them die as a company.

[–] SoNick@readit.buzz 7 points 1 year ago

@TheTrueLinuxDev They briefly gained my support with the community outreach they used to do with Rocksmith 2014...
Then they launched the shitty subscription service Rocksmith+ and fired most of their community team and I remembered that yeah this is still fucking Ubisoft I was dealing with

@Chozo

[–] EveryMuffinIsNowEncrypted@lemmy.blahaj.zone 24 points 1 year ago* (last edited 1 year ago) (1 children)

This is why I buy all my games on either GOG or Itch.

Yes, they definitely have their problems, but at least I can download an offline installer for pretty much any game I buy. Sure, GOG or Itch could still take them down in the future, but they can't take away the offline installers I have backed up on separate external HDDs.

[–] ndguardian@lemmy.studio 7 points 1 year ago (3 children)

I'm not as familiar with Itch but it works the same as GOG in that you can download the installer and keep it, no special activations or DRM required. Right? Because I definitely love that aspect of GOG. I just wish it had a larger library.

[–] octobob@lemmy.ml 7 points 1 year ago (2 children)

I just wish GOG would utilize Proton in a way to incorporate Linux support. It would be a slam dunk for them in terms of their userbase.

[–] Helvedeshunden 8 points 1 year ago (1 children)

Just use the fantastic Heroic Games Launcher.

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Bottles is pretty good. It's available on flathub.

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[–] vegivamp@feddit.nl 23 points 1 year ago (8 children)

The thing is, just like software subscriptions, you aren't buying a piece of software, you're buying the right to use it. You can be pretty sure that they have legalese in the eula that says that your right to use the software expires with non-use. I wouldn't be surprised if they can even let it expire by simple deciding to no longer support it.

And what do you think will happen if their license servers ever go offline?

For the longest time I never bought anything digital, but I eventually caved to steam. I still blatantly refuse to join other digital platforms, except gog where I can download the software and it works without any remote server.

Same for music: I refuse to use Spotify. I buy from 7digital and the like, where I can download either mp3 or FLAC.

[–] Chozo@kbin.social 10 points 1 year ago (1 children)

I wouldn’t be surprised if they can even let it expire by simple deciding to no longer support it.

That's one thing, and that's an acceptable risk everyone takes when buying from an online storefront, IMO. Eventually, they're going to stop supporting that, and we all kind of accept and agree to that. But this is them cutting off your access because you haven't played recently. They're not dropping support for the games in question, so this feels a bit unwarranted. What does it actually cost them to store your game license and save file? Is that cost really offset by the price of the games, themselves?

And what do you think will happen if their license servers ever go offline?

If Google Stadia is to be considered precedent, they refunded every purchased game and DLC when they shut down their service earlier this year. I should hope that a similar offering is made from other storefronts should they ever decide to cease operations.

[–] ampersandrew@kbin.social 5 points 1 year ago (1 children)

Eventually, they're going to stop supporting that, and we all kind of accept and agree to that.

The hell we do. I've stopped buying games that disappear when some server somewhere goes offline.

[–] cloaker@kbin.social 4 points 1 year ago (1 children)

You accept it by participating. You don't participate, therefore the comment wasn't referring to you.

[–] ampersandrew@kbin.social 3 points 1 year ago (8 children)

I was simultaneously saying that we don't "all" participate, as well as encouraging others to do the one thing we can to stop the practice.

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[–] shadowbert@kbin.social 7 points 1 year ago

At least with Spotify, you don't specifically buy any songs.
GOG is the only good egg in your list. Shame their Linux support is awful...

[–] NightOwl@lemmy.one 7 points 1 year ago (3 children)

I've like GOG since whether they disappear they provide installers for users, so it's the best of both worlds of easy launcher management and installer for those that want to archive and self host everything they buy.

[–] Grimpen@lemmy.ca 7 points 1 year ago (1 children)

Love that about GoG. It's been my preferred store for years.

[–] ampersandrew@kbin.social 8 points 1 year ago (2 children)

If only they had a Linux version of Galaxy for cloud saves and auto updates, it would be my preferred store.

[–] RandomStickman@kbin.social 9 points 1 year ago (1 children)

It's the only thing stopping me from using GOG more. I've fiddled with Lutris but it's still pretty finicky. Proton making things run out of the box most of the time make it very hard to switch off of Steam.

[–] Grimpen@lemmy.ca 3 points 1 year ago (1 children)

I've used Lutris and Heroic. They're pretty good.

I'm thinking GoG should just support one of those projects to add functionality.

[–] shadowbert@kbin.social 6 points 1 year ago (1 children)

That only kinda works. No multiplayer, no achievements, no cloud saves...

Some people will immediatly want to respond with "I don't want that anyway". Before doing so, please consider whether you're missing the point entirely.

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[–] Quexotic 17 points 1 year ago (1 children)

So, if you want access to the games you paid for, you need to pirate them?

[–] Contend6248@feddit.de 9 points 1 year ago (4 children)

Yes that, or skip the paying part.

[–] query 12 points 1 year ago

Definitely no reason to buy games if they can get away with pretending that you didn't.

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[–] NightOwl@lemmy.one 14 points 1 year ago (1 children)

Yikes. Why... Going to have to hope EU saves people again from losing digital content they purchased due to inactivity. Or maybe it's a push towards piracy if honest paying customers get screwed like this.

[–] BedSharkPal@kbin.social 9 points 1 year ago

It's crazy (sad) how much we are all starting to have to rely on the EU to save us from the BS.

[–] sculd 13 points 1 year ago

If you are still buying Ubisoft games in 2023 you are part of the problem.

[–] esaru 11 points 1 year ago* (last edited 1 year ago) (1 children)

Why do people think they are "buying" something when in fact they are "renting". Everything that's not in your power is not in your posession, hence it's not something you have bought. This counts for ebooks with DRM as well as those online games. Amazon and other companies call it "buying" to make people believe it's equal to real books, games ect. in their posession, and people do believe it.

[–] Quexotic 5 points 1 year ago

Ubisoft appears to have just raised the white flag to all of the seafarers. Yarrrr.

[–] ArtZuron 9 points 1 year ago (1 children)

I wonder if this is an attempt at cutting down on bought or stolen accounts somehow. Buying or breaking into old accounts is a thing, so I wonder if this is their solution (a bad one I might add).

[–] AllahFucksKids@fedia.io 6 points 1 year ago (3 children)

I think it's more of a "they have to host your shit somewhere" even if it's just cold storage think about having to task employees with backing up 7 year old drm onto cold storage. The man hours are better spent elsewhere. I don't love it, but I get it.

[–] conciselyverbose@kbin.social 6 points 1 year ago (1 children)

Hosting your shit costs them literal pennies at absolute most. "This user owns these games and keys" is bytes of data. If they have cloud saves it's slightly more, but about 100 orders of magnitude off of affecting their bottom line in any way. Old games they do or don't support have nothing to do with inactive accounts. Active accounts own them too.

There is zero financial rationale for this. It's not anything resembling a rounding error on the budget sheet. It's basically free.

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[–] jcarax 6 points 1 year ago (1 children)

It's annoying enough that Netflix removes my account and watched history, after I go a few months without the service. But I still deal with it a couple times a year. This... this makes me just want to never touch anything Ubisoft ever again.

[–] HurlingDurling@lemm.ee 4 points 1 year ago (1 children)

Honestly I think I just have black flag on my goobysoft account and I haven't plaid it for so long I don't care if I loose my account, but if I ever want to play that game again and it's gone, I will pirate the shit out of it

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Well. This certainly has me reconsidering buying any Ubisoft games. I get that we just license all our entertainment now when we purchase it legally, but most companies are smart enough to not remind you of that fact and how easily they could cut you off from everything you've bought.

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