this post was submitted on 17 Jun 2023
662 points (100.0% liked)

World News

22058 readers
1 users here now

Breaking news from around the world.

News that is American but has an international facet may also be posted here.


Guidelines for submissions:

These guidelines will be enforced on a know-it-when-I-see-it basis.


For US News, see the US News community.


This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.

founded 2 years ago
MODERATORS
 

Archive Link from archive.today

Original link from Vice

you are viewing a single comment's thread
view the rest of the comments
[–] ptz@dubvee.org 7 points 1 year ago* (last edited 1 year ago) (1 children)

Are you...being sarcastic?

The last time I had to engage Amazon customer support, I had to go through like 2 levels of chatbots.

[–] SemioticStandard 4 points 1 year ago (1 children)

No, it was always known as being awesome. I've never personally had a problem talking to a human if I needed to -shrug- And whenever I have, they've always done extra to fix things.

[–] ptz@dubvee.org 4 points 1 year ago (1 children)

I will take your word for it, then. While I rarely need to reach out to them, my most recent experience with their support was less than stellar.

[–] SemioticStandard 3 points 1 year ago (1 children)

Hey man I’m not saying you’re wrong. I believe what you’re saying. Maybe it’s another one of those things that used to be really good, but has gone down hill over time.

[–] melonplant@latte.isnot.coffee 1 points 1 year ago

It's gotten worse very recently. Agreed they are usually on top of complaints. Keep in mind Amazon charges third party sellers a ton and passes the fees on to us, so they can afford a refund here and there.

https://www.forbes.com/sites/pamdanziger/2021/02/05/amazons-third-party-marketplace-is-its-cash-cow-not-aws/?sh=908742521c03

Like all companies they're shifting to shaft the user.