Not only that but they seem to be the last place considered for tech updates which would make the system faster and better at helping people.
Once I visited their office where I told them my name and they looked me up on a printed out Excel spreadsheet while sitting in front of a computer 😭 like girl, that list is on a searchable database right in front of you. Why are you looking for my name with a pencil.
The Blindboy Podcast brought up this problem (adult children living with their parents because of the housing crisis) on one of his recent podcasts, but he framed it from the point of view of the adult children. I'm interested to hear what kind of struggles you face on the opposite side, apart from what you've just mentioned here. How did you picture your life when you got to this stage and how has that changed?