When Microsoft hears " how can Microsoft get any worse?" they have always taken that as a challenge.
this post was submitted on 22 Oct 2024
36 points (100.0% liked)
Technology
37734 readers
36 users here now
A nice place to discuss rumors, happenings, innovations, and challenges in the technology sphere. We also welcome discussions on the intersections of technology and society. If it’s technological news or discussion of technology, it probably belongs here.
Remember the overriding ethos on Beehaw: Be(e) Nice. Each user you encounter here is a person, and should be treated with kindness (even if they’re wrong, or use a Linux distro you don’t like). Personal attacks will not be tolerated.
Subcommunities on Beehaw:
This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.
founded 2 years ago
MODERATORS
I'm going with serious societal issue.
these autonomous agents represent the next step in the evolution of large language models (LLMs), seamlessly integrating into business processes to handle functions such as responding to customer inquiries, identifying sales leads, and managing inventory.
I really want to see what happens. It seems to me these "agents" are still useless in handling tasks like customer inquiries. Hopefully customers will get tired and switch to companies that employ competent humans instead...
We got used to foreign call centers. They're not incompetent, but the wording is always off, and I say this as someone whose English usage is not exclusively American. Took me weeks to drop the Aussie accent.
The problem with those call centers isn't competency but authority and incentive to act autonomously to solve problems. Which is ironic because it looks like Microsoft is ready to sell ai with the authority to act autonomously.
It's because they go hand in hand. I've had experience with customer service roles where staff are empowered to solve issues and it requires very very very slightly higher investment in your employees to pull off.
This is the correct take. Hence my worry.
wow a botnet thanks microshit