Hey OP, I’m a Telus tech in Southern Alberta. Like others have mentioned, try doing a speed test directly off of the ONT or Telus router first. If you’re getting less than full speed there then you’ve likely got a provisioning problem. If you do get full speed there then the issue lies between our router and your router. Either way, if you want to send me a DM I can look into this a bit more for you.
Hey OP, I’m a Telus tech in Southern Alberta. Like others have mentioned, try doing a speed test directly off of the ONT or Telus router first. If you’re getting less than full speed there then you’ve likely got a provisioning problem. If you do get full speed there then the issue lies between our router and your router. Either way, if you want to send me a DM I can look into this a bit more for you.