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My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 1 year ago by ballisticks@alien.top to c/homenetworking@selfhosted.forum

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I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[–] colinvda@alien.top 4 points 1 year ago

Hey OP, I’m a Telus tech in Southern Alberta. Like others have mentioned, try doing a speed test directly off of the ONT or Telus router first. If you’re getting less than full speed there then you’ve likely got a provisioning problem. If you do get full speed there then the issue lies between our router and your router. Either way, if you want to send me a DM I can look into this a bit more for you.