Hmm sorry I can't help. Though this sort of question may see a better audience over at Whirlpool. Much higher density of nerds over there ๐ค
this post was submitted on 18 Jul 2023
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Yeah you're right. I don't have an account there but I'll give that a shot if I come up empty here.
Would you please post a link here if you have made a thread over there? I'd like to follow it.
I didn't actually make a thread at whirlpool.
In the end it looks like I was getting frustrated and coming up empty because I was approaching it by getting a 3cx instance, and then trying to find a SIP trunk that I could point at my instance.
It goes a lot easier if you get a SIP trunk and have those guys provision your 3cx instance. It seems to me that there are 3cx features which are only available when you have a "partner" provision an instance for you.
I will say though, it seems that there are very few providers who are offering this functionality at present.
Search for partners (Australia wide) here:
https://www.3cx.com/ordering/find-reseller/
I think I tried contacting all 4 "Titanium" partners. I went with Aatrox in the end. They provisioned everything including new numbers in 48 hours, even offered some training just talking me through how to install apps et cetera. We haven't yet used it extensively, but having had a play around it seems pretty great.
Not sure about SMS but for VOIP I've heard of Crazytel, Siptalk and MaxoTel from Whirlpool. As Lodion said, check them out since they'd know much more about it than I do.
Thanks, yeah SIP trunks are plentiful, it's the compatibility for SMS which is missing.
My work uses GoFax for SMS texting, which has a web UI, and while I can't comment on pricing or their support, or even the features as I only use the SMS function, as just a user of it, it works very well and haven't had any issues.
Thanks I'll check it out.
I second the suggestion of asking on whirlpool.
Crazytel has a two-way email<->SMS service, that could potentially work for you. I believe you reply to the email and it gets converted to an SMS reply? Multiple people could be logged into the same email account, but you would also then risk multiple people replying if your staff are too quick, so some further thought would be needed.
Check your PM'S.