The biggest problem with Discord is that its an information black hole. Its not properly searchable and not indexed by search engines.

Discord is fine for casual chat, but horrible when used for forum-type discussions and even worse when used for documentation.

You see the same problems being discussed and solved again and again, but you cant just "link" someone the solution like you could with a forum thread cause its spread out over 3-10 chat messages that are interleaved in-between other topics being discussed in the same room

Anything of long-term value for the project (forum-type discussions, documentation etc) should not recide in Discord

my main problem is issue cannot be searched on search engine

i don't understand discord's popularity at all. it's so annoying to use

As someone deeply involved in Foss for many years and with multiple large Foss services running on my back, these constant requests for purity from outsiders will go nowhere until volunteers people step up to do the hard work of setting up and maintaining the infrastructure and management of such Foss solutions in the place of the core developers

Can't wait for the day Discord backstabs everyone and people decide to get the fuck away from it. I seriously can't stand having to search past troubleshooting messages, it's a fucking mess, almost unusable. Whoever uses Discord as a Forum seriously needs a full force punch in the mouth.

I miss regular old web forums, mailing lists and that sort of thing. Discord / Slack / etc have zero discoverability. The ability to google your question is gone, and knowledge is ephemeral, when a chat is the central source of community.

I'm on board with this, but I may be biased because I also don't like using Discord for anything else. Every time someone sends me a Discord invite I feel a little defeated, because it is usually after I have agreed to participate in something.

True. Sadly the article is over 2 years old and not much has changed since.

I get that people want a "simple way to chat" and Discord does that well, I guess. I mean, everyone's talking about the forum aspect but what's the alternative for chat? Mumble?

Just, please, don't hide documentation in the Discord. A neocities page costs literally $0. Please. Think of the poor SEO consultants!

I love Immich and Sharkey but both use Discord. Sharkey even used Matrix in the beginning but eventually switched to Discord. I think their reasoning was that they were often attacked by trolls etc. and that Matrix didn't had good options for moderation etc.

And while I love Matrix I fully agree. Yes there are moderation bots like Draupnir and they're good but you will need to self host them and register a user for them and and and. It's not as easy as with Discord or even Telegram bots. Also there are many Discord bots providing very fun elements like levels, reputations, roles etc. which simply do not exist or aren't even possible in Matrix as it currently is.

On top of that we have the decentralization "problem" for end users who aren't technical. They simply don't care much about privacy and they don't care if Discord stores every single message and picture in clear text forever on their servers. It's easier to create a Discord account on a centralized platform than understanding Matrix understanding which server to choose, understanding which client to choose and understanding how encryption, key management etc. works. Yes decentralization is important and great but for the average user it's still something that they do not really know which "overcomplicates" it for them.

And another point is that Matrix spaces are simply not the same as Discord servers. Channels are not as easy to manage because they are rooms on their own in Matrix and a space is not a server but rather a way to organize multiple rooms. Not every client supports spaces yet. Clients implement them differently. Then there's Element and Element X on phones confusing people new to Matrix etc. In Discord several channels can be grouped in another category. In Matrix you'd use Subspaces for that giving you the same issue as with normal spaces.

And most clients don't implement simple things on mobile like...sending multiple images at once. From the perspective of an end user that fact annoys the heck out of anyone wanting to send several pictures.

So yeah I think it's a mixture out of those things.

Matrix especially needs better bot support with bots that could be used by everyone as it is with Discord instead of being only usable by server admins or the bots creators as it is with many Matrix bots. And it does need a better solution for spaces with rooms or another thing in the specs that replicates how Discord servers work so that it's a "space" with actual "subchannels" without every space technically being it's own room dangling around in limbo and just being "sorted" into the space.

And it needs better moderation tools.

I don't mind Discord being a centralized platform for open source project discussion, if and only if the only roles it serves specifically play to its one strength, which is real time discussion. Asking for live support (from the dev if they are there, or the community if they are not) and doing live bug triage are the two big use cases.

Should contact for these things be real time? Maybe, maybe not. Async discussion like you get on forums or via email can do the job. But if you value real-time chat, Discord does it well.

Everything else? Do it elsewhere. Do not make Discord your only bug tracker. Do not make it your only wiki. Do not make it your only source of documentation. Do not make it the only place you broadcast updates or announcements. Do not make it your only distribution platform for critical downloads. And for the love of god please do not make it the only way to contact you. I don't care if you allow Discord to additionally do these things using integrations, that's fine, just stop trying to contort Discord into your only way of doing these.

Is Discord the only capable option for real time chat? No. But it has several things going in its favor, namely how one can reasonably expect a good sum of their target user base is already using it independently for other purposes, in addition to its numerous QoL features.

It can also better integrate into the dev's personal routine if they already use it independently. Like, do I have an email address? Yeah. Do I read my email on any reasonable interval? Hell no. My email inbox is little more than a dustbin for registration confirmations and online order receipts. I've had email for decades and I think I can count the number of non-work, non-business conversations I've held over it in that whole span of time on one hand. Meanwhile, I'm terminally online on Discord. So if I'm gonna be a small independent FOSS project developer, am I gonna want to interface with everyone over email? No. I'll still make it an option, because being only contactable on Discord is cringe, but it will not be fast. Discord will be my preferred channel.

Should I put more effort into being contactable on other platforms, because it's the right thing to do? Meh. I have no duty of stewardship to be available on platforms available to anyone in particular. I maintain this hypothetical project for free, on my own time, of my own volition, and I provide it to you entirely warranty-free. I have the courtesy to make all static resources available in sensible public places, and I provide email as a slow, async way to reach me. But if you want to converse with me directly in real time, you can come to me where I'm hanging out.

Devs ITT biting every single argument in the article and then saying "but it's easy" is extremely ironic

I think you misspelled "Please use the appropriate tool for a specific job"

But I also don't want to make zillions accounts, one for each project, just for a quick question.

The same applies to Android OS development. All of it. Android requires a very powerful 1000 USD desktop or laptop computer with 20 gigs of ram and 200 gigs of SSD hard drive space just to compile. This is unacceptable.

Meanwhile, mainline phone linux, like dreemurrs archlinux or postmarketos, can be developed using the same phone it runs on!!!!!!!! All you need is a 20 USD bluetooth keyboard. It is fully awesome. Imagine a world where anybody with just a smartphone and a bluetooth keyboard could be an OS developer!

from the article:

In short, using Discord for your free software/open source (FOSS) software project is a very bad idea. Free software matters — that’s why you’re writing it, after all. Using Discord partitions your community on either side of a walled garden, with one side that’s willing to use the proprietary Discord client, and one side that isn’t. It sets up users who are passionate about free software — i.e. your most passionate contributors or potential contributors — as second-class citizens.

Interesting to do a “s/Discord/Github/” replace on the above. Same situation yet hardly anyone gives a shit.

So yes, Drew DeVault is right. But he overestimates people’s commitment to free world digital rights principles and consistency thereof.

I have never used Discord and never will. No project has ever been able to change my stance on it.

This article is two years old, and perhaps discord have improved their accessibility, since this user find it more accessible then matrix. Yes, it's a single usercase, but worth mentioning nonetheless.

I think there are other arguments against Discord that haven't been mentioned: data privacy. I know there was an instance where Discord collected user without their consent, and that is enough for me to avoid the platform.

I much rather use matrix or the horridly old IRC protocol than Discord. Or forums. Or just plain old issues!

Openstreetmap 👀 👀 👀 👀