this post was submitted on 23 May 2023
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Beehaw Support

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29
why 7 days of new posts are gone (self.support)
submitted 2 years ago by alyaza to c/support
19 comments fedilink hide all child comments
 

in short: our server crashed the other day and we're not really sure why, so we had to restore a backup

it went down at about 1:40 pm yesterday and we gave it until early this morning to diagnose what the problem was ourselves and get feedback from our server host (Digital Ocean) on what the problem might be. unfortunately we couldn't do that and none of their suggestions helped, so this morning we pulled the trigger on restoring the backup. as a consequence a few days of posts and registrations are now lost.

so: if you registered some time in the past 7 days, you will need to re-register.

(as a registration aside, we approve registrations very quickly so if you have registered your account should be approved within 24 hours of joining the site)

it's unfortunate to lose all the posts and registrations of a week but we don't pretend to have 100% uptime (nor do we really have the funding to guarantee that, lol) so it is what it is. thanks for using the site, folks, hopefully this won't happen again anytime soon

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[–] nachtigall@feddit.de 9 points 2 years ago (1 children)

Damn that’s weird. feddit.de recently had a crash too which resulted in the loss of a few posts. Do we already know the reason behind the crash @wintermute@feddit.de ? (Sorry I can’t check it on Matrix. It’s annoying that Element supports only one account and I hate other clients too much, and I am too lazy to login to the web client :D)

[–] wintermute@feddit.de 10 points 2 years ago* (last edited 2 years ago)

The pictrs container filled up the disk with temp files.

The issue was closed, but the problem still persists.