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Does BioWare now regret erasing their community forums? (reddthat.com)

submitted 1 year ago by nova_ayashi@reddthat.com to c/gaming

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Back in the good old days of gaming of 2011, back when BioWare was blowing people's minds with the Mass Effect trilogy, they had community forums. A place where fans of Dragon Age and Mass Effect could gather and speculate about what happens next. Or, pester the developers for whatever romance they believed should be in the next game.

And then, after the release of Mass Effect 3, they promptly erased their forums and moved all discussions to Twitter. This effectively silenced many discussions, because by nature, Twitter is an algorithmic beast that prioritizes only certain things.

With the collapse of web2, Twitter especially, I wonder if they might bring those forums back.

BioWare, if you're reading this, bring back the forums!

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[–] ono@lemmy.ca 15 points 1 year ago* (last edited 1 year ago) (1 children)

What bothers me most about such decisions is that I am denied access to the official discussions (and sometimes even the tech support) of the product I paid for, unless I'm willing to maintain yet another online account and accept the third-party platform's terms of service. And those terms are always invasive, designed for that third party to get away with collecting as much information about me as possible.

Discord is another common one. It's a sure-fire way to lose me as a customer.

If businesses don't want to host their own community-facing tools, they should put them on an open platform that respects users' privacy.

[–] Crotaro 9 points 1 year ago

Honest question. Where do you draw the line and why? Because I do not believe that you can make full use of almost anything you paid for in this age without relying on / utilizing a third party.

Want to get tech support for a game? You might have to use Twitter/reddit/Discord
Want to have your hardware repaired? You're very likely to have to use some post service unless there's a repair shop you can drive to.
Want to get tech support via phone? You definitely have to use a phone carrier as third party middle-man.
Want to use the internet on your phone? Definitely need to use the infrastructure of some big corporation.

So I must ask, if you draw the line at "requires a third party service to receive support", is it because of the third party in question specifically?