TechConnectify@mas.to - Oh my gosh I just figured it out.
Okay, all you open source evangelist people: your knee-jerk reaction to come at people who are talking about a problem with whatever commercial software they use and suggest Your Favorite Alternatives™ is exactly like saying "why don't you just buy a house?" to someone complaining about their landlord.
TechConnectify@mas.to - Actually, to borrow from @DoubleA, it's worse than that.
It's like talking to someone who is in a crappy apartment as though they have the agency and skills to stake out a plot of land and build their own home.
You have to be at peace with the fact that some people just want to exist and not worry about so many things. And they still have a right to complain about their situation.
Link to thread: https://mas.to/@TechConnectify/111539959265152243
This is basically what he was saying. Open source tends to be a much less plug-and-play out-of-the-box experience, and usually requires at least some IT know-how for it to not be an infuriating experience. A lot of FOSS advocates compensate for that by kind of being that over explaining bro meme and get kinda pushy about getting people over the technical barriers because they want FOSS to be widely adopted and be a real alternative, and for good reasons. But most people don't have the time or patience to stumblefuck their way through IT issues, they just want the shit to work.
It's a fair criticism, accessibility is a big problem in FOSS. We've come a long way, but there's still a long way to go.
For the last decade my job has consisted of helping IT administrators manage open source software. Even if they've got all the certifications in the world they get stuck. A lot. Like, so much that I'm amazed the Internet works at all.
And then the get angry, like the computer is going to respond to their anger. They stop reading error messages. They forget to look at logs. They can't just stop and read and think.
The computer doesn't care that you're angry. It's a Turing machine, and it can do anything a Turing machine can do provided it's told to do the correct things.