Watches

10 readers

1 users here now

A community for watch & horology discussion.

founded 1 year ago

MODERATORS

communick@style.land

[Update] [Christopher Ward] CW experience fixing broken dial (alien.top)

submitted 11 months ago by CrispyChickenSkin@alien.top to c/watches@style.land

2 comments fedilink hide all child comments

A couple of months ago I dropped my CW and shattered the dial.

I had heard that CW's customer service experience wasn't great. That couldn't be further from the truth. Although they took a long time to repair it - partially due to the dial being back ordered - the entire experience went smoothly. They even sent email updates at every stage of the repair.

I got my watch back this week. Dropping watch: 0/10. CW repair process 10/10

you are viewing a single comment's thread
view the rest of the comments

[–] Zanpa@alien.top 1 points 11 months ago

It's nice to see some positive experiences too!

permalink
fedilink
source