this post was submitted on 16 Nov 2023
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Volkswagen representatives demanded a $150 fee before using GPS to locate the vehicle and child.


A family is suing VW after the company refused to help them locate their carjacked vehicle with their toddler son inside unless the parents or police paid a $150 subscription fee.

Everything started if February of this year when Taylor Shepherd, after pulling into her driveway in her 2021 VW Atlas, was carjacked by two masked men. Worse yet, her two-year-old son was in the backseat when it happened. She tried stopping them but they literally ran over her with the Atlas; breaking her pelvis and putting her six month pregnancy at risk. “They ran over the entire left side of my body. There were tire tracks all over the left side of my stomach,” Shepherd told Fox32.

Shepherd called 911 thinking that she would be able to get GPS info through VW’s vehicle control and tracking Car-Net app. The app turned out to be useless though unless you paid, which is a wild thing to ask in an emergency like this. However that’s exactly what VW did when Lake County Sheriff’s contacted the company for the GPS Data.

read more: https://jalopnik.com/parents-of-baby-in-carjacked-vehicle-are-suing-vw-for-r-1851025357

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[–] ramble81@lemm.ee 4 points 1 year ago (4 children)

So I’m a bit torn on this one… your taxes pay for firefighters and police. However you have to have insurance in emergencies should your house burn down and you want to rebuild, or should something (like your car) get stolen. In all cases, you’re paying to support the infrastructure that provides you a safety net.

Without getting into the social economics of what in this world should actually be free, not paying for this seems to fall outside of that as the person refused to pay for the safety net until it was needed. That’s like trying to go to an insurance company after an accident to get coverage for that accident.

[–] 4am@lemm.ee 15 points 1 year ago

I feel like this is a brainworm capitalist take. The capability was there, were their profits actually more important than locating a kidnapped child?

It’s not like this was going to drain a risk pool of equity and put other people’s coverage at risk; literally ping the fucking car and find out where it is. The capabilities are already there. Save the baby.

Why is this even a question?

[–] HubertManne@kbin.social 6 points 1 year ago (1 children)

the service is not primarily for emergencies though. This is like cell phones. Phones not on contract are still required to be able to dial 911

Yeah this is exactly like the time Verizon refused to connect the firefighters in the middle of a wildfire because they had "used too many minutes" or something stupid like that. Megacorps need to be held accountable for emergency situations that don't fit their neat little T&Cs.

[–] seang96@spgrn.com 4 points 1 year ago

It's not like their GPS capabilities are disabled. They use it to track you and sell the data. If the life is someone was not in danger I would agree with you, but a life was at risk.

[–] uriel238@lemmy.blahaj.zone 2 points 1 year ago

Emergency response and recovery has always been a problem of the commonwealth, not of individuals. Private insurance is and has always been a scam.

The cost of lives lost became conspicuous during the prison boom of the 1980s in which the Reagan—George H. W. Bush tough on crime policies literally more than decimated neighborhood populations. When police busted someone for possession, or loitering or contempt of cop (or was gunned down in spite) it wasn't just an alleged thug removed from society, but also typically an employee, a parent, a renter, a consumer who bought food and paid bills. (The You're Wrong About pod, amusingly on Dan Quayle vs. Murphy Brown gets into the 80s era conservative policies of broken window policing and harsh sentences for nonviolent petty crime)

So whenever someone's life is demolished by a natural disaster, an untreated health problem, a vehicle collision, a rampage killing, police on a bender, whatever, it hits like a bomb in the community. Almost everyone has others who depend on them, as family, as a friend, as a customer or laborer. And when something makes them disappear, collateral crises manifest like shrapnel.