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Why projects start with a Discord and not an alternative - Comment found on Mastodon
(self.technology)
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I've been working on a Conan exiles rp server for the past 9 months that automates a lot of the bookkeeping and game logic that's usually relegated to humans and rule sets. In my experience with other servers, an excessive use of staff discretion leads to nepotism and bias or at the very least ample opportunity for its appearance.
A big part of automating some of these tasks is enabled by the use of webhooks. Rather than track every player character's information in a ticket that the user needs to submit, a bunch of scripts strapped to NPCs post the information via webhooks to a discord channel that's only viewable to those with the appropriate rank.
Without easy webhook integration, this wouldn't be possible. Never mind that all those tickets i was just talking about are made, organized, and recorded via discord bot.
A well set up discord server can be a huge boon to a project, especially if it's public-facing in any way. For game servers or mods it's especially useful, because the chance of your target users having it is very high.
Discord has experienced a little enshittification, but it's largely been inconsequential so far. Meanwhile, Matrix is cool but nobody has it and it doesn't have the same tools. Even with the cross-posting there's a need to risk your discord account or server and it isn't fully integrated.
But like, discord has aaaalll this community management and automation stuff built around it, most of which is pretty intuitive and well supported. That's hard to compete with.