Wells Fargo is not a name to trust.
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Stop using wells Fargo...
Another reason why I love having a credit union. The customer service is so much better, especially if you have use a smaller one. I used to have one where my account was only 5 digits. I knew I could call and a person would be on the other end to help. The only reason why I changed is because we moved and it was easier to switch to another local one.
Telling a person you are helping inside the bank that you are too busy to help them not get their money stolen is pretty dispicable, I wonder if they added insult to injury by charging her transfer fees?
Why link to way back machine instead of original article? https://dailyhodl.com/2023/06/30/1880000000000-bank-too-busy-to-stop-thief-from-stealing-customers-money-blames-account-holder-for-huge-loss/
The OP may be choosing not to direct traffic to that site.