Support / questions about Lemmy.
It's getting really frustrating, almost every post has missing comments. What causes this?
EDIT: I needed to select both "English" and "Undetermined" in my language settings
Most common cause is people changing their language settings in their profile. It's a daily occurrence. The app really needs to tell people "25 messages not displayed because you are only viewing in Spanish".
I have it set to undetermined
It allows selecting multiple languages, but it's not clear and setting multiple is fiddly - most sites use multiple checkboxes instead for this reason. Anyway, if you select Undetermined, English and whatever else you're happy to see, you'll see a lot more comments (and posts, probably).
Edit: to select multiple, hold control while clicking/spacebarring to add another.
It should have two language settings - those you might post in (for the dropdown on making a comment/post) and for those you're happy to read (I'd just set it to all, since I can always translate anything that looks interesting).
Yeah this worked, thank you
It's almost certainly your language settings
Language is set to undetermined
Adding "English" to the language settings might help (you CTRL/CMD+Click to add another language to the list, from memory)
This worked, thanks. That's really obtuse
Yep. The language thing is a bit of a mess. The devs are aware. I think they wanted to give us options and instead gave us sharp tools to cut ourselves with.
Copy thread url, paste it into an incognoto mode browser that's not logged into the instance. Compare what you see with your account settings and decide if you need to make changes or not.
Copy thread url, paste it into an incognoto mode browser that’s not logged into the instance.
I think you get the same result using the colorful button, which each post and comment has:
That's in the web UI. IDK what app OP uses.
In incognito I see all the comments... I don't know what account settings I could change to make this happen. My language is set to undetermined
Try setting your language in your account to whatever the root thread language is.
How do I see that?
If you recognize the language, use that. If it's in a language you don't recognize, you could put it into google translate and see what it shows up as.
If the language on the root post is your native language, then just set it for your account from undetermined to your native language.
Then you lose all the posts that aren't set to undetermined, no?
I'm seeing everything. Even counted the comments. Did you untick Undetermined by chance?
Nope, also I can see this comment in my inbox but when I click through to it it's gone
Are the comments missing when you load the website?
Yes
I know this comment is tremendously late but I am having a similar issue while using sync. By website so you mean the official instance website(example - https://lemmy.one/ )
Yes, it got fixed when I selected both English and unspecified as my language
I am sorry but it's seems you have misunderstood. Was your issue limited to only the sync app or was it occurring both on the app and the website
It was both
Ok. Thanks for the info. We seem to be encountering different issues then.
.