That is called "refund"
this post was submitted on 07 Oct 2024
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Launchers should do just that, to launch the game. Doing anything other than that is, before anything, a repurposing of the word.
And regarding this specific game, I didn't see the whole struggle so I don't even know which game it is, but in case it is officially sold anywhere DRM-free, I strongly suggest going for that, wherever it may be.