One secure way to contact them is through matrix. First, make sure the transaction was completed for the correct amount net of monero transaction fees.
Monero
This is the lemmy community of Monero (XMR), a secure, private, untraceable currency that is open-source and freely available to all.
Wallets
Android (Cake Wallet) / (Monero.com)
iOS (Cake Wallet) / (Monero.com)
Instance tags for discoverability:
Monero, XMR, crypto, cryptocurrency
First, make sure the transaction was completed for the correct amount net of monero transaction fees.
Yes, I absolutely made sure of that. Even waited for all ten confirmations.
One ~~secure~~ way to contact them is through matrix.
FTFY. And of course the (still!) embargoed clusterf*ck. Don't roll your own crypto, kids.
Embargoed? What do you mean?
Also, isn't it telegram who rolls their own crypto?
I also don't understand why websites are still using bespoke hand-rolled XMR payment frontends -- unless they are exchanges or (like localmonero) super-Monero-gurus... BTCPay server's Monero support is so good at this point... I have used it uncountably-many times and not once had any kind of problem.
Please folks, if you're going to accept Monero, consider using BTCPay Server.
That requires you to host a server with like 200 GB of blockchain data. Small sellers can't support that.
I recommend CoinPayments.
I had a positive experience using xmr. But I contacted them about their crappy pgp key months ago, they did nothing. I contacted them about many websites not being accessible from some of their servers, they did nothing.