And as the welfare seeker you have to navigate all of the details and jargon (and bugs/broken links) without any assurance that anything is ok, hoping the money comes.

#welfare

@australia

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[–] Mountaineer@aussie.zone 28 points 11 months ago (2 children)

System too hard to use?
Working as intended.

Every time they get a new applicant through:

[–] DogMuffins@discuss.tchncs.de 6 points 11 months ago

Exactly.

It's designed to be feel punitive.

[–] sqgl 4 points 11 months ago

From the Pixar movie: The Incredibles

Gilbert Huph : I'm not happy, Bob. Not happy. Ask me why.

Bob : Okay. Why?

Gilbert Huph : Why what? Be specific, Bob.

Bob : Why are you unhappy?

Gilbert Huph : Your customers make me unhappy.

Bob : Why? Have you gotten complaints?

Gilbert Huph : Complaints I can handle. What I can't handle is your customers' inexplicable knowledge of Insuricare's inner workings. They're experts! Experts, Bob! Exploiting every loophole! Dodging every obstacle! They're penetrating the bureaucracy!

[–] Ilandar@aussie.zone 15 points 11 months ago

Just wait till you hear about the "we've rejected your medical certificate because your medical condition is permanent - you need to apply for DSP - we've rejected your DSP application because your medical condition is not permanent" loop.

[–] Thisfox@sopuli.xyz 1 points 11 months ago

Honestly never heard it called "welfare" in Australia before. That's a new one.

Centrelink was always rubbish,even before robodebt, and the phone-in service was trained to be unhelpful. I recommend actually making the effort to go in physically, it makes a massive difference, or it used to. They still have offices in every township here in NSW at least.

I am sorry you are going through this, I hope the situation improves.

#areyouayank #haventseenhashtagsbeingusedlikethisinyearseither