this post was submitted on 14 Aug 2023
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It's been clear for quite a while that they've focused only on growth/expansion with more channels, the lab, so many new employees, etc and at the same time you can see the sloppiness getting worse with lack of preparation, lack of quality control to meet deadlines, etc.
The Billet Labs thing is absolutely inexcusable. Shitting on the product despite LMG being the one responsible for not even having the correct GPU for it, giving it a bad review, then doubling down when called out over a couple hundred bucks of time? The auctioned off prototype is so much worse as well. Not sure of the Canadian terms but in the US it'd potentially be theft by conversion. Literally sold someone else's property. Even if you give them the benefit of the doubt and accept it as an accident, it seems like more evidence of whoever is running their logistics department being incompetent IMO.
One thing that bothers me about the billets stuff is they stand by their core point, which is that it’s a useless product.
But that’s not the only thing they’ve claimed. They also said it’s a bad product that doesn’t work properly, thus damaging the company’s reputation.
To most people that’s a significant difference for how they view the company:
“Useless” product that works well at what it does = hopefully this company will make something more relevant in future
“Useless” product that doesn’t even work properly = I’ll avoid this company in future
Stealing and selling their best prototype also means they couldn't send it to a better reviewer to demonstrate it isn't a bad product.
Honestly atrocious behaviour from them over this. Any 1 bit of this would be bad, but all of them together could absolutely ruin a start-up. And all because Linus didn't want to spend "up to" $500 worth of people's time.