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Masnick's Impossibility Theorem: Content Moderation At Scale Is Impossible To Do Well (www.techdirt.com)

submitted 2 years ago by alyaza to c/technology

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[–] BrooklynMan 6 points 2 years ago* (last edited 2 years ago) (1 children)

Content moderation at scale is impossible to do well. Importantly, this is not an argument that we should throw up our hands and do nothing. Nor is it an argument that companies can’t do better jobs within their own content moderation efforts. But I do think there’s a huge problem in that many people — including many politicians and journalists — seem to expect that these companies not only can, but should, strive for a level of content moderation that is simply impossible to reach.

anyone who has tried to moderate an online community of any scale can relate to this, especially when looking at the downfall of traditional social media sites like facebook and twitter.

[–] alyaza 5 points 2 years ago* (last edited 2 years ago)

anyone who has tried to moderate an online community of any scale can relate to this, especially when looking at the downfall of traditional social media sites like facebook and twitter.

in the early days here moderating was kind of a nightmare like on those sites because we'd semi-frequently get spammed by neo-nazis and trolls who posted all sorts of heinous stuff. we'd also get a ton of spam. (it's part of why we don't have open registrations.) just so much work for dubious payoff--luckily it's worked out in the end here