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How do you support elderly relatives' use of tech? (self.technology)

submitted 1 year ago by middlemuddle to c/technology

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I'm mostly asking this question for smartphones, but I'm also just generally curious how others approach this.

My parents are both 75+ and live across the country. One has a smartphone and a chromebook and the other has a dumbphone and has a Windows laptop. They're capable, but learning new things is pretty hard, and if anything goes a bit wrong they're very unlikely to figure out how to get past it themselves.

The Windows laptop is easiest to manage because I can remote in and fix things pretty quick, and browser extensions prevent the ads which might lead to signing up for new services. I gave up on trying to figure out how to remote into the chromebook.

The smartphone is the most problematic since browser extensions are limited and don't apply to the Google News app, where my dad spends a lot of his time. He's managed to install a bunch of random apps that he doesn't remember ever using, so now I have Google FamilyLink installed which should prevent that. But he also inadvertently long-presses on the home screen and moves icons around, removes them, adds new ones, etc.

I'm just looking for any tips people might have on this general topic. We're all our family's tech support in some way, it's just getting more difficult for me as they get older.

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[–] Limeade 2 points 1 year ago* (last edited 1 year ago) (1 children)

For reading news, I recommend getting a tablet and a case with a stand to prop it up at a comfortable reading angle. It's easier to read with aging eyes than a smartphone. It will still have the accidental long press problem, but icons need to be dragged a longer distance to be rearranged so there is a better chance it will snap back into the right spot after an accidental long press. Someone needs to make an elderly-proof launcher that has a way to lock things in place on the home screen and disable that long press there. Maybe someone already has? I haven't played with alternative launchers in years.

I use Blokada 5 on my android phone which is a free, phone-wide ad blocker that runs as a local VPN based DNS service that blocks spam address DNS requests. They do have a newer version, 6, that's cloud based instead of a local VPN and requires a subscription and I haven't tried that out. Maybe that one is easier to reconfigure remotely if something important inadvertently gets blocked. The only reason I never tried it is I have a very limited income right now as a full-time caregiver. I have used Blokada 4 and then 5 for several years now.

My pi-hole on my home network is also pretty set it and forget it and protects all of my mother-in-law's devices while she is connected to the Wi-Fi, which is most of the time since she only ever wants to leave the house for doctor's appointments or occasionally to eat out. I bought a cheap orange pi zero to set the pi-hole up on and it lives next to the router. My MIL is a 70+ year old gamer so she is a little bit more tech savvy than your average elderly person, but she constantly falls for ads and terrible tabloid clickbait that shows up in her news app.

I kind of want to try setting up an RSS app for her with more curated news sources and see if that will give her a satisfactory news feed without all the junk. I used to use Google News, but it has become nothing but spammy tabloid links with no relevance to me. I mostly got my news through Reddit in recent years, but Lemmy reintroduced me to RSS and I've been working on collecting good news sources like back in the good old days before the social media firehose of info.

Unfortunately (for the purpose of offering advice), I have no experience with remote tech support. My dad is a retired computer engineer so he's got a handle on things at his place. I live with the tech-challenged person in my family.

[–] middlemuddle 2 points 1 year ago

For some reason, I hadn't even considered the use of Blokada or similar solution, even though I'm familiar with them and AdGuard-home locally. I'm definitely going to get a VPN or DNS based adblocker in place for them, that should help out a bit.

RSS is also a really good idea, but I'll admit that I'm a complete newb on that front. I have it on my list to explore RSS options for myself, so maybe I'll consider my dad's needs when I'm doing some digging, too.