this post was submitted on 24 Jun 2023
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I've often seen them offer cash to be rebooked from an overbooked flight. Just this March the starting offer was $800 for a flight from Vancouver to Saskatoon. It's odd that people were just denied boarding in this case without due process.
I’ve seen the cash or vouchers offered more domestically.
Internationally, our experience has been horrid: international call centre staff that refuse to assist when there are issues with online checkin before the flight, transfer desks that are never open in major international hub airports, supercilious staff at the gates bumping people off flights and pressing them to stay in hotels in a city they didn’t plan to visit. (If they are lucky and the hotel voucher can cover the costs. In my experience the Air Canada meal voucher for a severely delayed flight did not cover the minimum cost of a meal in the airport’s canteen.)
I’ve travelled internationally for business and with our family on Air Canada. It’s always incredibly and unnecessarily stressful.