this post was submitted on 13 Nov 2024
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Another McDonald’s drive-thru story but probably the guy that wouldn’t pull forward for 30 fucking seconds for fresh fries.
I was a shift manager at the time and had my staff all hyped up during a busy lunch rush. We were kicking ass — no mistakes, drive-thru times were insanely low and everything was moving. I told some guy “could you please pull forward for just 30 seconds, I have the next five cars’ orders right here and we’re just waiting for fresh fries.”
The guy lost it, started screaming “I won’t fucking pull forward,” “this is bullshit,” all the typical douchebag stuff.
I closed the window and told my staff not to hand him anything. I ran outside with five bags, walked around his car and handed them all to the next cars. I told them “he didn’t want to pull forward” and made sure to point so the guy could see me ratting him out. They all took off fast and right as I walked inside the damn fries were ready so I bagged them up, opened that window and told him to have a “wonderful day.”I loved seeing his stupid face turn beet red with embarrassment.
My second worst Karen was the woman who complained that we were too fast and called corporate to complain.
I treat people like that like I'm dealing with a rabid dog. I detach emotionally and treat them like a thing to be careful around.
I used to keep my voice and tone professional with the fake smiling and shit, but my facial expressions never lied.
It's all in the eyes.