Vancouver

My first reaction was "Fuck You" upon reading the questionable headline, but it seems that there are actually people living there.

... leafing through piles of forms she gathered from her tenants, including cellphone bills, drivers’ licenses, social insurance numbers, tax documents, business license and rental agreements.

In the end, she gave up tracking down the forms as specified and didn’t take the option of filing a notice of complaint.

she gave up

She's too stressed to deal with over-complicated CoV bureaucracy, and it was easier for her to reach out to the Vancouver Sun where she can actually talk to someone without feeling like "some kind of criminal".

IMO this is a good landlord that's getting shafted. Maybe she can hire someone to fill out al the right forms for her.