this post was submitted on 18 Aug 2024
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I'm also curious about the logic of what items get locked up.
I went in a few shops recently, and all the toothbrushes were locked up. I know personal-care items tend to be the first things in the cages. Yet plenty of other items with higher value and margins are out in the open.
Is there some virtue-agenda in play? Don't make it too easy to steal your way into healthy or presentable?
Stores all have internal inventory systems. There's a record kept of every product that's ever gone missing off shelves without someone paying for it. The companies know exactly what and how much people are stealing.
Source, 4 years working in retail.
I would guess the response surface is a function of wholesale cost, profit margin, and previous year's losses (or current theft).
So something that is frequently stolen and has a high wholesale cost and/or low margin will be locked up first. Toothbrushes are easy to conceal and likely have a low margin so lock them up.
Something else might sell for more, but has a higher margin or lower loss rate. You might lose one, but selling another 5 makes up for the loss.
It has to cost less to install an expensive cage and pay for the labor to open it up everytime a customer wants something from it than losing the item to theft.