this post was submitted on 16 Jun 2023
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Defederate Meta
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I recently had to help a family friend deal with a scam that originated on Facebook, and I learned quite a lot more about how bad Meta really is as a company. They really truly do not care about their users at all.
A family friend hadn't been using their Facebook account, and recently discovered that a hacker took over their account. We don't know how exactly this happened, or even when exactly it happened. She did a google search to find the support number for Facebook, but of course Facebook doesn't actually have a support number you can call. In fact, they essentially have no way to contact them. Scammers however, have realized that they can SEO their way to the top of search rankings when you search for a Facebook support number. Long story short, the scammers shared the shit out of her, and spooked her into handing over $400 in order to verify her identity (they said it would be refunded), as well as copies of her drivers license, and other sensitive personal information.
After helping her clean up the mess from that scam we also tried to help her gain access to her hacked account, but in her case it's effectively impossible. The hackers changed the email and phone number on the account, so there is no way to recover the account. They have several different sets of instructions for recovering an account, but for her nothing worked. One of the instructions implies that a friend or family member can initiate the recovery of your account, but all it does is take you to a special menu on their profile that takes you to a support page, which tells you a bunch of stuff that doesn't help (like using a phone number to recover your account). Basically all she can do at this point is have her husband contact Facebook and claim that she is unable to use her account anymore due to medical reasons, and they'll delete the account, however they may not even honor this request.