United Kingdom
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Fucking ass covering bullshit. Just ignore the most likely reason, which is that your readers are malfunctioning, and avoid investigating because who the fuck keeps receipts for stamps?
They're blaming postmasters.
Where have we heard that before?
It seems like they only have one excuse and it's to lob postmasters under buses until the problem goes away.
If in doubt, blame the subpostmasters 🙄
They're charging (fining) the recipients £5 to collect the post so the people they're robbing couldn't possibly have the relevant receipt anyway.
They better have some very good evidence that the problem is not with their stamps given the decades-long saga with the Post Office (which started years before Royal Mail was sold off as a separate entity).