That one wasn't the customer feeding it exactly what to say, though, it was the customer asking how to get a discounted price honored, what steps they would need to take, and they followed the chat bot's instruction... A customer using a company's bot in good faith to understand how a process works (one of the things it was supposedly meant for) is not the same as one blatantly abusing the bot's design to get money for nothing.

[–] Natanael@slrpnk.net 6 points 7 months ago

You can however take a chance at asking it for discounts and coupons and see what it says

[–] troyunrau@lemmy.ca 5 points 7 months ago

Fair. :)

[–] IAmVeraGoodAtThis@lemmy.blahaj.zone 4 points 7 months ago

I just wanted to use the bot in good faith (me having more money is good) to understand how a process works (the process of me receiving money) :3