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HP says I should have known its £399 laptop bargain was too good to be true (www.theguardian.com)

submitted 11 months ago* (last edited 11 months ago) by OsrsNeedsF2P@lemmy.ml to c/technology@lemmy.ml

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[...] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.

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[–] lenathaw@lemmy.ml 8 points 11 months ago* (last edited 11 months ago)

I bought a laptop that came with a broken charger, I could easily test it myself as a friend also had an HP laptop with the same brick (this was before the days of USB C).

I tried to make a warranty claim and they wanted me to send the laptop too and wipe the HDD, the RMA process would take weeks on top of that.

I ended up buying a 3rd party charger, I'm sure their RMA process is overly long and convoluted to deter people from making warranty claims