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My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 11 months ago by ballisticks@alien.top to c/homenetworking@selfhosted.forum

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I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[–] Deathmeter@alien.top 2 points 11 months ago

ISPs in Turkey will tell you a lie along the lines of "You will get 20% lower speeds on 3rd party routers" because they don't want to bother debugging issues on routers they don't control. I know that's not true since I get all the speed I pay for, but to connect at all I have to clone the ISP provided router's mac address because 3rd party routers aren't supported.

It's not impossible that your ISP could be doing something similar where they say they support 3rd party routers but throttle speeds based on your router's mac. If you do end up asking for an ISP router and get better speeds on it, you could try cloning the mac and see if that solves your issue for your own router.