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My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 11 months ago by ballisticks@alien.top to c/homenetworking@selfhosted.forum

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I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[–] weespid@alien.top 1 points 11 months ago (2 children)

The c7 has peitty slow nat performance but not 250mbps slow nat performance. (Unless you are running sqm)

https://www.reddit.com/r/openwrt/comments/oe43kb/tplink_archer_c7_v2_openwrt_nat_sqm_offloading/

I don't know where the 2 year term and $30 extra comes in to play. (Rental of new rotuer with package)

Ontario does have a law if you signed a contract in your home you have 15 days to cancel. No questions asked. Tellus is only a isp out west so i wonder if your province has a similar law.

I woud try enabled the flow offloading feature if you haven't.

Very unlikely to get close to 1gbs in real world situations with wifi ac. Newer wifi ax is more likely to get there. (Probably what he's talking about.) But we are talking about a hard wired connection here so pritty moot.

[–] ballisticks@alien.top 1 points 11 months ago

Good to know about the performance of the C7.

The part about the 2 year term and $30 more is because I upgraded from one of their lowest packages to gigabit, which was about $30/mo more and required a 2 year term if I didn't want a terabyte download limit.

[–] Donut-Farts@alien.top 1 points 11 months ago

I believe if they don't have flow offloading enabled 250Mbps is exactly the speed they should expect. It's been a while since I've used the C7, but I believe that's precisely the limit of what I was able to get without offloading. Now it worked just fine for me as the connection was only 25/3Mbps but that's neither here nor there.