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ISP Said there was signal coming from my house (alien.top)

submitted 1 year ago by Whipitreelgud@alien.top to c/homenetworking@selfhosted.forum

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My ISP is cable. Called and said they needed in my house to find the source of the signal that was affecting everyone else in my neighborhood. Literally nothing had changed and my house has been connected since 2010.

The tech arrived and I had them start outside. He replaced every connection/coupling and kept testing. After all of them were replaced, his testing machine showed a perfect signal. Noise eliminated. I was not charged for this service.

I found this baffling. My neighbor’s coax connections affect me?

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[–] cosmicsans@alien.top 1 points 1 year ago (1 children)

I had this happen a few months ago. They weren't nice enough to call, they just trapped my line and shut off my internet for up to 2 days while I had to wait for a tech to come.

First time they needed to replace the line from the box to the house. After that they couldn't find what was wrong but they shut it off like 2 more times :(

[–] Whipitreelgud@alien.top 2 points 1 year ago

Everyone at my ISP was very helpful, and this episode made me realize how well they handled this.