I've heard a lot of good things about Wasabi on this sub so I figured I'd give them a try. I made an account and did the trial then went to upgrade and that's when the issues started.
Wasabi for whatever reason could not authorize my card. They'd try but it always failed due to a technical issue. Each time however there'd be a $1 charge to my credit card.
I understand that vendors will do temporary charges to make sure the card is valid so I wasn't concerned with the 8 $1 charges to my account (yes I tried several times with different cards to just to make sure it wasn't an issue on my end). But 2 weeks later and the 8 $1 were still there.
So I emailed support asking for the charges to be reversed as I was never able to upgrade my account.
It took almost 3 weeks and me threatening to call my CC and reverse the charges before they finally managed to do something.
That was in February and I thought nothing of it. I left my account the way it was. I wasn't going to bother using Wasabi if they couldn't figure out billing or a refund, but I didn't close my account.
Mistake 2.
Yesterday I received a bill from Wasabi and another pending Credit Card charge for a month of Wasabi.
I immediately emailed them asking WTH. I haven't touched Wasabi since February. They emailed back a few hours later saying they'd look into it.
Today I emailed them again asking for an update, and to their credit they emailed me back in minutes saying it was a bug and they were canceling the bill.
I will be canceling me account as soon as I get home, and I will not be recommending Wasabi to anyone.
This is plainly rediculous and down right fraudulent.
How is it fraudulent if they admitted the mistake and refunded you?
Sounds like a legitimate billing error caused by unusual user behavior