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Help Tracking Down Poor Network Connection on Teams (alien.top)

submitted 1 year ago by kwarner04@alien.top to c/homenetworking@selfhosted.forum

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I need help in trying to figure out why my network connection goes to crap when I'm on Teams calls. It's an audio only call and gets super choppy and delayed.

Mac Studio (M1 Max - 64 GB RAM) - All apps are up to date and current
Connected via ethernet (no Wifi)
- Mac -- (10gb cat 6a) --> Switch -- (10gb cat 6a) --> pfSense -- (10gb cat 6a) --> Frontier ONT -- 2gb Fiber
I have iStats running in the menu bar and never see it get over 1 Mbps on calls, so I'm not overloading the connection
I have a docker container running on another machine doing network checks and pings never spike during the poor connection time period
I don't see anything on the pfSense side showing load that would cause issues.

https://preview.redd.it/206ih6la56zb1.png?width=1160&format=png&auto=webp&s=960cc542e2042c4515e164b3d7e16d8a1e1a4f5a

I feel like it's something on the machine locally causing the slow down, but I'm not sure where I should look.

Any good macOS network / performance monitoring tools I could run while on a Teams call to see what's causing the issue?

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[–] mcribgaming@alien.top 1 points 1 year ago

All your equipment and connections are so incredibly overkill for "audio only calls" that I wouldn't bother looking for any problems there. Maybe there is some program or docker container that is running wild and maxxing out you Mac's CPU to 100%. Maybe a really bad microphone or headset. Otherwise, your setup won't even blink at an audio only teams call. We're talking <1% usage across all systems for audio communications.

It's also hard to suspect a 2 Gbps fiber connection as the culprit.

I'd try a different microphone and headset, or a different connection to them (Bluetooth or USB or even Ethernet/ VOIP). I'd suspect Bluetooth as the possible problem if in use.

I just wouldn't even suspect your Mac or network is the issue, or if it is the network, it'll be so far up into the Internet chain that you cannot fix it yourself.