this post was submitted on 17 Oct 2023
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Cities Skylines 2 PC performance is below target and modding tools will be basic at launch, Paradox says (www.pcgamesn.com)
submitted 1 year ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[–] neshura@bookwormstory.social 2 points 1 year ago

Not sure in your case but I'd guess it has been over 2 weeks since purchase. The auto accept part is literally stated in their refund policy:

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

As well as

There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty.

which is ambiguous and, from my experience, is definitely applied when the time played exceeds 2 hours.