I used to manage the Newegg LANfest. Those were the good days of Newegg.
this post was submitted on 29 Nov 2023
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My drive wasn't OEM but it's getting really annoying buying hard drives these days just to find out that they are OEM drives even from supposedly reputable companies.
Excuse my blatant asking but is there any consumer protection in US and CA?
Like this:
Under EU rules, a seller must repair, replace, or give you a full or partial refund if something you buy turns out to be faulty or doesn’t look or work as advertised. You always have the right to a minimum 2-year guarantee, at no cost. However, national rules in your country may give you extra protection.
You can return any purchase within 14 days without justification...
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
This actually pretty old law served me well as 14d are usually enough to test a drive quite thoroughly (including badblocks).
So I bought 3 drives from that sale too. Mine have 4 year warranties and are missing a year. Newegg told me to talk to seagate and provide proof of purchase to get the date extended. I was going to do that today.
Another person reached out to me on here and is in the same situation…
I guess I’ll update after I speak to seagate.
A clusterfuck with Seagate support? Say it ain't so 🙄
Newegg never changes...
I've stopped ordering from them completely.
Same here. I ordered some KN95 masks during the pandemic that came with a fake certification from ICR Polska (ICR Polska is legit; the manufacturer faked the cert). Since it was "sold by Newegg" and not some third-party seller, I thought it was pretty reasonable for me to ask for a refund.
Newegg told me to pound sand.
Then American Express told Newegg to pound sand.
That was the last time I ordered from them.
The Exos drives are OEM sold in batch. So that is why they are so comparatively cheap. Warranty is provided by the retailer. Had same issue with my X18 when I went to check warranty.
That would normally be fine if it were Server Part Deals, who is familiar with drives and honors their own in-house warranty. Newegg won't return a drive after their return period. This drive is sold and shipped by Newegg and is sold with 5 year manufacturer warranty. Not as an OEM drive. There's no excuse for it.
I quit dealing with Newegg completely years ago when they were selling Intel CPU's that were a slug of zinc and were refusing returns on them, even though the problem was known and widespread. I had to do a CC chargeback to get my money refunded.
the company has no integrity.
Got 3 of these fail in a row (3 separate orders too) a few months back. Personally I'd abort and get a refund.
I would definitely contact seller for that. Warranty is one of the things why you get the new drive, at least that is critical to me. Return the drive if they would refuse to provide you with the warranty.
Just chatted with Seagate on my X20 purchased during the sale. They extended it to 5yr without issue.
Why do you people keep buying OEM drives and expect them to be exactly the same as retail drives?
5 year manufacturer warranty listed on the sales page doesn't equal OEM
Newegg hasn't been trustworthy since they were bought out in 2016