If you didn't personally laser etch your seed phrase it's not safe
this post was submitted on 12 Dec 2023
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Even then, if you etch or print it with a machine you don't plan to keep airgapped forever afterwards, your seed isn't truly secure.
Idk it but if the seed is pre-wrote, you shouldn't trust it. If they were storing private keys somewhere then it's no more a cold-wallet.