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I own one of the 2023 razr phones (razr 40) and the update experience has been abysmal. Motorola has not delivered on a single one of its promises around frequency or version upgrades. I guess this will only deteriorate further from here, now that there's a newer phone out.
I have a Verizon Razr+ 2023 (on an MVNO), and it's now running Android 14.
Ask your service provider why they are holding back updates.
Edit: 14 fixed one of my annoying issues with this phone; the outer screen did not play nice with certain keyboards (I like Unexpected Keyboard). Now you can choose different keyboards for each screen.
It has nothing to do with service providers, we don't all live in the US where you're slaves to telcos.
My bad. Well, obviously Motorola has 14 configured and available for this device, so I don't know what to tell you.
Luckily, my gov't now forces providers to un-network-lock devices after a certain waiting period (60 days?), and the bootloader seems to be unlockable! I'm not feeling like a slave, just paying more for the phone than what I signed up for.
Edit: I'll always trust Motorola over, say, Samsung, where the Galaxy S-whatever (US version) and the same name device (International version) even have a completely different processor!
You don't have to tell me anything. We aren't even using the same model of phone (please read my original comment again) so this whole "wELL i HaVe mY UpDaTe sO iT mUsT bE YoUr fAulT" thing you're trying to do makes absolutely zero sense.