this post was submitted on 10 Jun 2023

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Lemmy Support

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Support / questions about Lemmy.

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Pending Community Subscriptions (self.lemmy_support)

submitted 2 years ago* (last edited 2 years ago) by Torty to c/lemmy_support@lemmy.ml

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This is probably just a lack of fundamental understanding on my part but some communities I want to subscribe to; I'll hit the sub button, it won't change status for a while, I'll refresh and it'll say "Subscribe Pending"

A couple communities have been stuck like this for a day or so now. But other communities I'll mash the sub button a bit more then it'll switch over to "Joined"

Can communities be setup such that subscribers have to be approved by a comm mod or has my subscription request fallen into the void on the backend somewhere and I should try to subscribe again?

Thanks for any clarifications about this!

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[–] slashzero@hakbox.social 9 points 2 years ago* (last edited 2 years ago) (1 children)

Hey there! I believe this is just server load related. If you leave the page alone, it will eventually change to ✅ Joined. That has been my experience at least.

Just a wild guess, because I haven't looked at the code / implementation yet in GitHub, but It's very possible they use a message queue to store subscription requests for processing. That is what the observed behavior would lead me to believe at least. If that's not the case, the delayed sub would be complete server delay while the request is processing...

[–] Torty 2 points 2 years ago (1 children)

Ahh gotcha that makes sense. Thank you for explaining!

[–] slashzero@hakbox.social 5 points 2 years ago* (last edited 2 years ago) (2 children)

No problem. Man, I should really log off... this totally is indistinguishable from reddit and I might end up spending the entire day here at this rate.

Also, jealous of your beehaw.org address. My signup got messed up and I don't know my password, and the forgot password link doesn't seem to work.

[–] Lionir 2 points 2 years ago (1 children)

Did you get an email to say you were approved?

[–] slashzero@hakbox.social 1 points 2 years ago* (last edited 2 years ago) (1 children)

I did not get any emails from beehaw.org. It was also around the time of that email bug where rejected user emails were not getting sent out, and users ended up in a banned and unactionable state.

[–] Lionir 5 points 2 years ago (4 children)

Oh god, that's a while ago. What was your username? I'm willing to dig through the big application queue we have, I suppose..

[–] Torty 4 points 2 years ago (1 children)

What a based mod.

Sorry for making work for you. 😅

Thank you for your help! 🙇‍♂️

[–] slashzero 1 points 2 years ago (1 children)

Thanks for creating this support post, @Torty@beehaw.org! I’m finally in!

[–] Torty 2 points 2 years ago

Hell yeah letsss goooo! Glad you were able to get it sorted out!!

[–] slashzero@hakbox.social 4 points 2 years ago

Hello, username was slashzero. Thank you for trying / looking into it.

[–] slashzero 3 points 2 years ago* (last edited 2 years ago) (1 children)

@Lionir@beehaw.org,

I tried to reset my password one more time. It worked! I’m finally able to log in to beehaw.org!

The key was that I couldn’t reset my password on my iPad in any browser (Chrome, Safari, or Firefox) either. But I tried the reset password flow one more time on my phone, and it suddenly worked. I’m not sure why Safari on an iPhone would work but Safari on an iPad or MacBook Pro would not. 🤷🏻‍♂️

Wait… perhaps it could have something to do with cookies? Now that I’m logged into beehaw.org, I can’t log in to other instances in another tab anymore. Worth some investigation.

Anyway, thank you for your help! Very much appreciated.

[–] Lionir 2 points 2 years ago (1 children)

Glad you managed it!

[–] slashzero 2 points 2 years ago

Me too! Beehaw seems like a wonderful community and I’m glad to be a part of it. Again thank you for all your help.

[–] slashzero@hakbox.social 3 points 2 years ago* (last edited 2 years ago) (1 children)

Hi @Lionir@beehaw.org ! So, I was able to get beehaw.org to send me a reset password email. The problem is, when I use the link and put a new password in, clicking the save button results in a forever spinning loading button.

Seems like there might still be some issues with emails getting sent out. If you check the lemmy logs, you might see a timeout for my save.

You could also check the /admin view and see if my user is there under the banned list? When I didn't have mail working on my new instance, someone signed up and went immediately to the banned list.

Sorry to create work for you, but it would be awesome to finally be able to log in to beehaw.org.

[–] Lionir 3 points 2 years ago (1 children)

It sent your password reset email just fine.. I can see you were also approved and should've gotten an email for that. Are you trying to put a password that is more than 60 characters long?

[–] slashzero@hakbox.social 3 points 2 years ago* (last edited 2 years ago) (1 children)

Dude, you are a rockstar! No, just a shorter password. It's just not saving on the reset password page. One thing to consider is that I used a gmail address, and from my own experience on my instance gmail causes some issues.

Would be great to finally get this resolved though. I will look for your reset email and try it again.

Same result, the new password is never saved, just a spinning loading icon once the button is clicked.

[–] Lionir 3 points 2 years ago (2 children)

I've just tried the link and managed to reset your password. Obviously, I will not share that password because I can't verify your identity but I'd recommend trying the "forgot password" button again. If it still doesn't work, I'd recommend checking your browser settings and/or trying a private window or something of the like to avoid possibly problematic extensions.

[–] slashzero@hakbox.social 2 points 2 years ago* (last edited 2 years ago)

One more thing I noticed: beehaw.org is still using 17.3.0 for both the backend and UI. I wonder if that has something to do with the fact I can't save my new password?

I believe @ruud@lemmy.world had mentioned there were some fixes for emails in a newer version. lemmy.world and lemmy.ml are using

UI: 0.17.4-rc.4
BE: 0.17.4-rc.1

[–] slashzero@hakbox.social 2 points 2 years ago

OK, I tried the forgot password flow again, and this time opened the reset password link in Chrome in an incognito window. I still had the same result, where the save button turned to a loading icon and never completed.

Looking at the network tab I'm not seeing a request I can trace when the save button is clicked, which could indicate something server side going on, maybe?

[–] Torty 1 points 2 years ago (1 children)

Ah man that sucks. I took your feedback back to the home instance and dropped a post in the local support comm

https://beehaw.org/post/491408

Maybe someone will be able to get it squared away so you can get your creds fixed 🤞🙏

[–] slashzero@hakbox.social 2 points 2 years ago

Thank you! I really appreciate that! 😄 🤞

[–] yaspora@baraza.africa 5 points 2 years ago* (last edited 2 years ago)

I'm noticing the same thing for some (but not all) subscriptions to communities on other instances. I'll try retrying for some of them though, hadn't considered it.

Update: Not sure if I'm just lucky but clicking 'Subscribe Pending' then resubscribing appears to have fixed all of them.

[–] ScottE@lemmy.world 4 points 2 years ago

I've been wondering about this too - sometimes it subscribes immediately, sometimes it gets stuck pending. Hopefully the pending ones work themselves out per the other comments...

[–] RoundSparrow@lemmy.ml 2 points 2 years ago (1 children)

Were these remote instance communities or local ones?

[–] Torty 4 points 2 years ago* (last edited 2 years ago)

Remote communities external to my home instance

[–] saboteur@lemmynsfw.com 1 points 2 years ago

I think it's a technical issue rather than community limitation but also would like to hear any insights...

[–] EuphoricPenguin22@normalcity.life 1 points 2 years ago (1 children)

I also have this problem, but it's only on Lemmy.ml for me. Literally every other instance I've used, I have been able to subscribe right away. It also doesn't seem to be an issue with server load or federation, as I'm leaving this comment from my account on an instance I'm personally hosting. I can interact with communities on lemmy.ml, but I can't subscribe for some reason. I also don't think it's an issue where it's simply saying "Subscribe Pending" but actually subscribing behind the scenes, as I haven't gotten any Lemmy.ml communities to show up in my feed.

[–] EuphoricPenguin22@normalcity.life 1 points 2 years ago

This is actually not true. I now see that many of the communities showing this message are in my subscription feed.

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