this post was submitted on 10 Jun 2023
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Lemmy Support
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Support / questions about Lemmy.
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Did you get an email to say you were approved?
I did not get any emails from beehaw.org. It was also around the time of that email bug where rejected user emails were not getting sent out, and users ended up in a banned and unactionable state.
Oh god, that's a while ago. What was your username? I'm willing to dig through the big application queue we have, I suppose..
What a based mod.
Sorry for making work for you. 😅
Thank you for your help! 🙇♂️
Thanks for creating this support post, @Torty@beehaw.org! I’m finally in!
Hell yeah letsss goooo! Glad you were able to get it sorted out!!
Hello, username was slashzero. Thank you for trying / looking into it.
Hi @Lionir@beehaw.org ! So, I was able to get beehaw.org to send me a reset password email. The problem is, when I use the link and put a new password in, clicking the save button results in a forever spinning loading button.
Seems like there might still be some issues with emails getting sent out. If you check the lemmy logs, you might see a timeout for my save.
You could also check the
/adminview and see if my user is there under the banned list? When I didn't have mail working on my new instance, someone signed up and went immediately to the banned list.Sorry to create work for you, but it would be awesome to finally be able to log in to beehaw.org.
It sent your password reset email just fine.. I can see you were also approved and should've gotten an email for that. Are you trying to put a password that is more than 60 characters long?
Dude, you are a rockstar! No, just a shorter password. It's just not saving on the reset password page. One thing to consider is that I used a gmail address, and from my own experience on my instance gmail causes some issues.
Would be great to finally get this resolved though. I will look for your reset email and try it again.
Same result, the new password is never saved, just a spinning loading icon once the button is clicked.
I've just tried the link and managed to reset your password. Obviously, I will not share that password because I can't verify your identity but I'd recommend trying the "forgot password" button again. If it still doesn't work, I'd recommend checking your browser settings and/or trying a private window or something of the like to avoid possibly problematic extensions.
OK, I tried the forgot password flow again, and this time opened the reset password link in Chrome in an incognito window. I still had the same result, where the save button turned to a loading icon and never completed.
Looking at the network tab I'm not seeing a request I can trace when the save button is clicked, which could indicate something server side going on, maybe?
One more thing I noticed: beehaw.org is still using 17.3.0 for both the backend and UI. I wonder if that has something to do with the fact I can't save my new password?
I believe @ruud@lemmy.world had mentioned there were some fixes for emails in a newer version. lemmy.world and lemmy.ml are using
@Lionir@beehaw.org,
I tried to reset my password one more time. It worked! I’m finally able to log in to beehaw.org!
The key was that I couldn’t reset my password on my iPad in any browser (Chrome, Safari, or Firefox) either. But I tried the reset password flow one more time on my phone, and it suddenly worked. I’m not sure why Safari on an iPhone would work but Safari on an iPad or MacBook Pro would not. 🤷🏻♂️
Wait… perhaps it could have something to do with cookies? Now that I’m logged into beehaw.org, I can’t log in to other instances in another tab anymore. Worth some investigation.
Anyway, thank you for your help! Very much appreciated.
Glad you managed it!
Me too! Beehaw seems like a wonderful community and I’m glad to be a part of it. Again thank you for all your help.