We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

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[–] pitninja@lemmy.ml 7 points 1 year ago (1 children)

Email would be the obvious way to contact most people and it should be used, but (at least on lemmy.ml) email isn't required to create an account.

For people who were rejected and don't have an email associated, I do think it would be wise to implement some sort of login flow that could lead back to a set of follow up questions and/or a notice of outright rejection.

[–] Gaywallet 8 points 1 year ago

Yes we've opened up a bug report and started conversations about whatever build might be necessary. We want people to know why they were rejected and be able to reapply when appropriate