this post was submitted on 08 Aug 2023
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Why is customer service important? In the last 20 years I've had to contact my ISPs customer service precisely zero times. What do you talk to them about?
That, is excellent customer service.
The product is doing it's job. They're not bugging you trying to up sell something, or overcharging when their plan changes and leaving you on the old one. And you never have to talk to them, that, is some top notch customer service right there.