My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
this post was submitted on 05 Jul 2023
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I wish call center software had better features on dealing with overburdened staff. Callbacks are a great thing to avoid having to be on the phone constantly. A dash of statistics might be nice to recommend an alternative time to call to get a better wait time.
I don't use callbacks, and I don't leave messages, because no company has ever actually called me back. It's a great idea, but IME they never execute it.
My HMO's advice line uses them. They very handy for when you're trying to get non-urgent advice.