this post was submitted on 24 Jul 2023
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Question about cancelling an order from PB Tech (lemmy.nz)
submitted 1 year ago by Taubin@lemmy.nz to c/newzealand@lemmy.nz
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I created an order today for an SSD, and realized after that it was the wrong one. It allowed me to cancel the order after it was made, and it now shows cancelled, but I'm wondering how long it takes for the refund?

And does it matter the payment was with a prezzy card? I've never had to cancel an order from there so I'm not sure what the process is. Does it automatically get refunded or do they give store credit?

It's not a huge deal, but I ordered a 500gb SSD instead of the 1TB version which was actually $3 cheaper (same brand the 1TB is gen 4 the 500gb is gen3 from the manufacturer).

Any advice is greatly appreciated. Cheers.

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[–] itsrobbiedude@lemmy.nz 3 points 1 year ago (1 children)

I had a refund from them a year or two ago and although they gave me a refund (to my credit card) no problem, the communication was not existent and it took a couple of weeks for the refund to be processed. Very frustrating process talking to a brick wall but at last they refunded me.

I'd say a prezzy card will make no difference, it's still a Visa card so surely it's just as simple as a debit/credit refund.

[–] Taubin@lemmy.nz 3 points 1 year ago

Thank you very much, I'll keep trying it out for the next few weeks. Cheers.